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Frequently asked questions
Are Anaira products handmade?
Yes. Most Anaira pieces are handcrafted using traditional weaving and finishing techniques by highly experienced artisans. Each product is carefully checked by our team before dispatch to ensure quality and finishing.
Is the saree transparent?
Organza and tissue sarees are naturally sheer and lightweight. We recommend pairing them with a matching blouse and underskirt/petticoat for comfortable coverage.
How do I check the sizing for your free size dresses with pockets?
Our Free Size Dresses fit all, from 28inch waist to a 50 inch waist! You can check the measurements given on the product description as well for a better understanding!
Will I receive tracking details?
Yes. Tracking details are shared via email immediately after dispatch, and you can track your order in real time.
Do you have Returns?
We do a quality check before packing your order, incase if there are any defects - you can send us videos of the same and we will replace it for you immediately. We do not do refunds or returns. Only Replacements/Store Credit.
What if I don’t like the product?
We truly believe you’ll love your Anaira piece 🤍
That said, we understand that buying online can sometimes come with questions around colour, texture, or finish.
To make sure you feel confident before placing your order, our team is always happy to help. You can reach out to us on WhatsApp or Instagram, and we’ll gladly go the extra mile — including sharing detailed photos, videos, or even a quick video call to clear any doubts before you purchase.
Because we offer this personalised pre-purchase support, we do not accept returns based on personal preference or liking. Variations in colour or texture due to screen settings, lighting, or the handcrafted nature of our products are not considered defects.
If there is a genuine manufacturing defect or size issue, please refer to our Returns & Store Credit policy — we’ll always take care of you in those cases.
How do I report a defect or size issue?
Please contact us within 48 hours of delivery with clear photos of the issue.
📧 info.anaira@gmail.com
📞 +91 7904691819 - Shriya Srivatsan
Once verified, we will arrange a replacement or issue store credit.
For genuine defects, return and re-shipping costs are borne by us.
How many days will it reach in?
- Standard delivery: Typically reaches within 7–10 business days after dispatch
- Express delivery: Reaches within 3–4 business days after dispatch
Delivery timelines may vary based on location, festive periods, weather, or courier delays.
Do you ship Internationally?
Yes, we ship internationally via India Post.
- International delivery timelines vary by country
- COD is not available for international orders
- Customs duties or import taxes (if applicable) are to be borne by the customer at the time of check out!
Who can I contact if I still have questions?
We’re always happy to help 🤍
📧 info.anaira@gmail.com
📞
+91 7904691819 - Shriya
+91 9840351106 - Dhruv