Refund, Return & Store Credit Policy v2

At Label Anaira, every piece is handcrafted with care by skilled weavers and artisans whose hands have perfected this craft over decades. Each product is manually inspected before dispatch to ensure quality, finish, and authenticity.

While we put our heart into every order, we understand that concerns may occasionally arise. This policy is designed to be fair, transparent, and respectful to both our customers and our artisans.

No Cash Refunds

Label Anaira does not offer cash refunds or refunds to the original payment method.

All eligible returns are processed as store credit only, which can be used to purchase any other product on our website.

When Returns Are Accepted

Returns or replacements are accepted only under the following conditions:

✅ Manufacturing Defects

  • If you receive a product with a genuine manufacturing defect, we will replace the product immediately.

  • Return shipping and re-shipping costs will be fully borne by Label Anaira.

  • Customers must share clear photographs of the defect within the stated timeline.

✅ Size Issues (Where Applicable)

  • If there is a size-related concern, the product may be returned for store credit, subject to inspection and approval.

When Returns Are Not Accepted

Returns, refunds, or store credit will not be provided in the following cases:

  • Change of mind or personal preference after delivery

  • Product refused at the time of delivery (including COD orders)

  • Incorrect or incomplete address provided by the customer

  • Customer unavailability leading to two failed delivery attempts

  • Minor variations in colour, texture, weave, or finish due to lighting or the handcrafted nature of the product

These variations are a natural part of handmade textiles and are not considered defects.

COD Orders & Refusals

  • COD orders that are refused or returned without being opened are treated as customer-initiated returns.

  • In such cases, forward and return shipping charges will be deducted, and the remaining amount (if any) will be issued as store credit only.

  • Repeated COD refusals may lead to restriction of COD availability for future orders.

Return Request Timeline

  • Any issue must be reported within 48 hours of delivery.

  • Customers must share clear photographs of the product and the concern for review.

📞 WhatsApp / Call: +91 7904691819

All requests are reviewed on a case-by-case basis, and Label Anaira reserves the right to make the final decision.

Store Credit Details

  • Store credit is issued only after the returned product is received and inspected.

  • Store credit cannot be encashed, is non-transferable, and must be redeemed on Label Anaira’s website.

Our Promise

We do not encourage unnecessary returns; however, your happiness matters to us. Our goal is to resolve genuine concerns with empathy, while continuing to honour the time, effort, and skill of the artisans who create every Anaira piece.

Need Assistance?

📧 info.anaira@gmail.com
📞 +91 7904691819